bitbdt Privacy Policy — Your Information Is Secure
The security of your personal information is our top priority. This policy explains in detail how bitbdt collects, uses, and protects your data.
bitbdt ("we", "our", "platform") is an online gaming platform in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website bitbdt.cam, why we collect it, how we use it, and how we keep it secure. Please read this policy carefully. Continued use of the platform means you have accepted the terms of this policy.
This policy is linked to our Terms and Conditions and Responsible Gaming policy. You are encouraged to read those documents as well.
1. Information We Collect
When you register with bitbdt or use our services, we may collect various types of information. This information falls into two main categories: what you provide directly, and what is collected automatically through your use of the platform.
Information You Provide Directly
When you create an account, make a deposit, withdraw funds, or contact us, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Payment method details (bKash, Nagad, Rocket, or bank account number)
- Your transaction history and amounts
- Messages and complaints sent to customer support
Automatically Collected Information
When you browse our website, the following information may be recorded automatically through technical means:
- IP address and device type
- Browser type and version
- Cookie and session data
- Page visits, click patterns, and time spent on the site
- Referrer URL (which site you came from)
- Gaming activity logs and history
2. Purpose of Data Use
bitbdt uses your information only for legitimate and necessary purposes. We never share your information with third parties unnecessarily.
Primary Purposes
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Verifying your identity and preventing fraud
- Providing bonuses, rewards, and VIP benefits
- Providing customer service and technical support
- Meeting legal and regulatory obligations
Secondary Purposes
- Improving platform quality and user experience
- Testing new features and games
- Monitoring behaviour under the responsible gaming policy
- Sending marketing and promotional messages where applicable (subject to your consent)
- Analytics and statistical research (using anonymised data)
3. Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. bitbdt uses cookies for the following reasons:
- Essential Cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these
- Functional Cookies: Remembering your preferences and settings
- Analytics Cookies: Monitoring and improving site usage
- Performance Cookies: Evaluating page load speed and overall performance
Cookie Controls
You can disable or delete non-essential cookies at any time from your browser settings. Please note that disabling cookies may affect certain features of the site. Visit your browser's help page for detailed instructions.
4. Data Sharing and Disclosure
bitbdt does not sell or rent your personal information. However, limited information may be shared with the following parties in specific circumstances:
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete your transactions. These organisations follow their own privacy policies and use your information only for processing transactions.
Technology and Service Partners
Minimum necessary information may be shared with game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe), hosting and security providers, and customer service software providers for operational needs. These partners are contractually bound to keep your information confidential.
Legal Obligations
Information may be disclosed to relevant authorities when required to comply with court orders, lawful requests from government or regulatory bodies, and anti-money laundering regulations.
5. Data Security Measures
bitbdt has implemented technical and operational measures that meet international standards to ensure the security of your personal information.
Technical Security
- SSL/TLS Encryption: All communication between you and our servers is secured through SSL encryption
- Data Encryption: Stored sensitive information (passwords, payment details) is kept in an encrypted state
- Firewall and Intrusion Detection: Advanced security layers are active to prevent unauthorised access
- Regular Security Audits: Regular audits are conducted to identify vulnerabilities
- Two-Factor Authentication: An additional security option is available for your account
Operational Security
- Only authorised staff can access your information
- Staff receive regular privacy and security training
- Access logs are maintained and monitored
- A rapid response plan is in place in the event of a data breach
Important Notice: No transmission of data over the internet is completely secure. While we take the utmost precautions, it is your responsibility to keep your account password confidential and to report any suspicious activity to us.
6. Data Retention Period
For Active Accounts
We retain your information for as long as your account remains active. This information is used to provide services, maintain history, and resolve disputes.
After Account Closure
Even after your account is closed or deleted, we may retain certain information for a defined period to meet legal and regulatory obligations. Financial transaction records are retained for the period required under applicable laws of Bangladesh. Once that period ends, information is securely deleted or anonymised.
7. Your Rights and Choices
bitbdt respects your rights regarding your information. You have the rights listed below and can exercise them by contacting us.
Access and Correction
- Access: You have the right to know what information we hold about you
- Correction: You can request correction if your information is inaccurate
- Update: You can update much of your information directly in your account settings
Deletion and Restriction
- Deletion Request: You may request that your information be deleted in certain circumstances
- Processing Restriction: You can request that data processing be limited during a dispute
- Exceptions: Due to legal obligations, it may not be possible to delete some information
Marketing Communications
You can opt out of receiving marketing emails or messages at any time. You can change notification preferences in your account settings or let our support team know. However, it is not possible to stop urgent messages related to transactions and security.
8. Protection of Minors
Age Verification Policy
bitbdt strictly does not provide services to anyone under the age of 21. Age is verified at registration and identity documents may be requested if needed. We do not knowingly collect personal information from anyone under the age of 21.
Guidance for Parents
If you believe your child has used our platform without authorisation or has provided their information, please notify our support team immediately. We will take prompt action and delete the relevant information.
9. Changes to the Policy
Updates and Revisions
bitbdt may revise this privacy policy from time to time. The policy may be updated in response to changes in law, the launch of new services, or changes in our practices. If significant changes are made to the policy, we will notify you by email or through a notification on the platform. Continued use of the platform after changes means you have accepted the updated policy.
Previous Versions
Previous versions of this privacy policy can be provided by the support team upon request. Each version includes a date so you can easily identify the most recent changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated privacy team will resolve your request as quickly as possible.
Privacy-Related Contact
For any request or complaint related to your information, contact us directly:
We generally aim to respond to information-related requests on business days. Complex requests may take a little more time. We may need to verify your identity.